Refund policy
Effective September 27, 2026
This policy is part of our Purchase Agreement. Nothing in it limits any rights you have under applicable law.
Design services (custom, show and decal designs)
- Before design work starts: cancel for a full refund. Design work "starts" when your designer begins your concept — your project page shows "Design has started" and we email you.
- After design work starts: design fees are non-refundable, because they pay for custom work performed only for you.
- Exceptions — we will refund where you were charged twice or charged the wrong amount; where we cancel your project; where we do not deliver a first proof within 30 days of receiving everything we asked for, without having told you about a delay (in that case you may cancel and receive a refund of the design fee); and wherever a refund is required by law.
Premade designs
Premade designs can be cancelled for a full refund until we begin adapting the design to your vehicle. After that they are non-refundable, except as listed under Exceptions above.
Printing
- A print order can be cancelled for a refund of the print charge until printing starts (your project page shows "Printing has started").
- Once printing starts, print charges are non-refundable. Print defects and shipping damage are fixed by reprint under the Print & Reprint Policy.
Installation
Installation appointments can be rescheduled or cancelled as set out in your installation quote and the Installation Policy.
How to ask
Email jayscardesigns@gmail.com or use the Support tab on your project page with your order number. Approved refunds go back to your original payment method; your bank may take 5–10 business days to show them.
