Shipping policy

Effective September 27, 2026

This policy is part of our Purchase Agreement.

Where we ship

We ship printed orders within the United States. Design-only orders are delivered digitally on your project page and by email — nothing is shipped.

When it ships

Prints are produced after you approve your design and pay any print quote. Your project page shows the current status and your estimated date. Delivery time after dispatch depends on the carrier and service.

Tracking

When your order ships you receive tracking by email, and tracking appears on your project page and on our Track your order page.

Address

Please check your shipping address at checkout. Tell us about any change before your order ships. We are not responsible for orders delivered to an incorrect address that was provided to us.

Damage or loss

Inspect your delivery promptly. Report damaged packaging or prints within 7 days of delivery with photos, through your project page or jayscardesigns@gmail.com. If the carrier shows a package as delivered but you have not received it, contact us within 7 days and we will open a claim with the carrier.